USE OF THE DELPHI TECHNIQUE AS A TOOL TO DESIGN A GUIDE TO QUALITY INDICATORS

MIGUEL ANGEL MARISCAL SALDAÑA; EVA MARIA LOPEZ PEREA; JOSE LUIS CUESTA GOMEZ; SUSANA GARCÍA HERRERO

doi:https://doi.org/10.6036/8995

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USE OF THE DELPHI TECHNIQUE AS A TOOL TO DESIGN A GUIDE TO QUALITY INDICATORS

MARCH 2019 - Volume: 94 - Pages: 125

DOI:

https://doi.org/10.6036/8995

Authors:

MIGUEL ANGEL MARISCAL SALDAÑA

EVA MARIA LOPEZ PEREA

- JOSE LUIS CUESTA GOMEZ -

SUSANA GARCÍA HERRERO

Disciplines:

Organization and management of enterprises (SISTEMAS DE GESTION )

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Key words:: Ludoteca, participación familiar, indicadores de calidad, estándar, técnica Delphi, Toy libraries, family involvement, quality indicator, standard, Delphi method
Article type:: NOTA TECNICA / TECHNICAL NOTE
Section:: TECHNICAL NOTE

Quality management in social organizations, as is the case in toy libraries, is supported by a set of critical factors such as leadership, quality planning, human resource management, process management, participation of service users and continuous improvement.

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