DIGITALIZATION AND KNOWLEDGE MANAGEMENT IN FINANCIAL SERVICES

CARLES  PLANUCH PRATS; RAMON SALVADOR VALLES

doi:https://doi.org/10.6036/8797

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DIGITALIZATION AND KNOWLEDGE MANAGEMENT IN FINANCIAL SERVICES

JULY 2018 - Volume: 93 - Pages: 356

DOI:

https://doi.org/10.6036/8797

Authors:

CARLES PLANUCH PRATS - RAMON SALVADOR VALLES

Disciplines:

Organization and management of enterprises (DISEÑO Y DESARROLLO DE PRODUCTO/SERVICIO )

Downloads: 34

Cites in Web of Science: 2

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Key words:: gestión del conocimiento, innovación, procesos de negocio, tecnologías de la información y la comunicación, knowledge management, innovation, business processes, information and communication technology.
Article type:: NOTA TECNICA / TECHNICAL NOTE
Section:: TECHNICAL NOTE

Currently, the development and application of information and communication technologies (ICT) has a special impact on the processes of disruption and transformation in organizations. Many companies are investing significant resources in the development of new digital products and services that are increasingly being adopted by consumers. This dynamic, favoured by the Web 2.0 environment, is key in the processes that allow the acquisition and transfer of knowledge in organisations. Thus, certain knowledge management (KM) processes can foster innovation and performance.

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