ANALYZING THE CLASSIFICATION OF TECHNICAL STANDARDS FOR THE MANAGEMENT OF INFORMATION TECHNOLOGY INFRASTRUCTURE AND SERVICES

ISAMAR APRIL  VELA  OXOLÓN; MARLY SADITH  REQUEJO  MIREZ; CAMILA GERALDINE  CUBILLAS  COCHACHIN; LILIAM KÁROL  PÉREZ  MANTARI; EMIGDIO ANTONIO ALFARO PAREDES

doi:https://doi.org/10.6036/9303

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ANALYZING THE CLASSIFICATION OF TECHNICAL STANDARDS FOR THE MANAGEMENT OF INFORMATION TECHNOLOGY INFRASTRUCTURE AND SERVICES

SEPTEMBER 2019 - Volume: 94 - Pages: 484

DOI:

https://doi.org/10.6036/9303

Authors:

ISAMAR APRIL VELA OXOLÓN - MARLY SADITH REQUEJO MIREZ - CAMILA GERALDINE CUBILLAS COCHACHIN - LILIAM KÁROL PÉREZ MANTARI - EMIGDIO ANTONIO ALFARO PAREDES

Disciplines:

Organization and management of enterprises (SISTEMAS DE GESTION )

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Key words:: Classification of IT standards, IT infrastructure and services management, IT management, services management, ITSM, SMS, Clasificación de estándares de TI, infraestructura de TI y gestión de servicios, gestión de TI, gestión de servicios, ITSM, SMS
Article type:: NOTA TECNICA / TECHNICAL NOTE
Section:: TECHNICAL NOTE

The research problem of the study carried out was that no classifications of similar standards were found that consider the following criteria: scope, restrictions, interested parties, type of information and communication technology and type of organization, which allow guidance on the appropriate selection of these standards.

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